The item I want says it is out of stock, how can I get one?

In the case the item you want is out of stock, there is an option that will say "Alert Me When Restock"- from here you can enter your email address and when/if we do restock will send you an email straight away when they are back in stock! 

Who can I email in regards to sizing help/customer service help?

You are more than welcome to chat with us through our 'Chat now' bar located on the bottom right of our website; however for any other enquiries or assistance feel free to email renee@wisteriaonline.com.au

What is your exchange/returns policy?

We do not offer refunds, however are more than happy to exchange or offer a credit note within 14 days from the purchase date with the item being in unworn condition with original tags attached. A returns form is included in every parcel delivered so please follow the instructions on this from and we will get to your exchange/credit as soon as we receive it!

Can I exchange something I bought online, in one of your boutiques?

Absolutely! In this case, please have ready your online confirmation receipt and bring in your unworn garment with original tags attached in store and one of our lovely store assistants will organise your exchange or credit voucher. 

Do you offer after pay in store as well as online?

Yes we offer after pay both in store and online! In order to do this, please have the After pay app downloaded on your smartphone so that it is ready for your personal shopper barcoded to be applied to your checkout at our boutiques! 

How do I access my store credit?

You will receive an email with your store credit as soon as your return has been received by our customer service team. Ensure you are logged in to your Wisteria account on our website and apply the store credit code at the checkout when you are up to the payment section of your purchase with us. 

What are your sizes like?

At Wisteria Boutique, we aim to run our items true to Australian sizing. In the case that a product's size will run smaller or bigger, a note will be made in the product description of the item. In general, please refer to our Size Guide page before you purchase to make sure you have chosen the correct size!